Every business exists to serve its customer.
Operational Alignment and Integrity
A practical business alignment framework
Look a little closer
The work gets done.
What makes it work?
Alignment makes Operational Drift visible
People are often remarkably good at keeping work moving when the system around them fails. That resourcefulness is a human superpower, yet it can also hide the weakness that made the intervention necessary.
Operational Drift is the gradual and often subtle unmanaged movement away from the Agreed Way. The Agreed Way is how the business has agreed work should happen. It needs to remain clear, current, understood, workable and supported. Small adjustments and workarounds can become normal without being reviewed. Alignment helps make that movement visible, understand why it is happening and decide what needs attention. Deliberate, authorised improvement keeps the Agreed Way current.
The Bookshelf
Ideas to spend
some time with.
Workplace experience, questions worth asking, and a practical way to look at the business.
Book 01 · Leigh Grover
Every Business Exists
to Serve Its Customer
How much of your organisation’s success depends on people compensating for what isn’t working?
Drawing on decades of operational and leadership experience, Leigh explores how businesses lose connection between their intentions and the way work actually happens.
Practical workplace examples and The OAI Model™ offer leaders a way to see those connections more clearly.
At proof stage
Book 02 · Leigh Grover
The Business
Everyone has a brilliant idea.
Someone has to make it work.
A very unofficial guide to the everyday madness of getting things done.
Work in progressA place for questions
Explore
Follow your curiosity. Explore the thinking behind The OAI Model™, one question at a time.
The thinking behind the work
Experience.
Curiosity.
Never stop asking “why”.
The OAI Model™ is a practical business alignment framework. It grew from Leigh’s experience of leading teams, questioning established practices and learning from what happens in everyday work.
OBION is the home of The OAI Model™, bringing that thinking to business owners, leaders and teams through books, practical guidance and support.
Leigh GroverA leader may not own the solution, but they still own what happens next.
Continue your work
Your space
to connect.
Dedicated spaces for clients and OAI Alignment Coaches to access resources and support their work with The OAI Model™.
Success is the reward for
serving the customer well.